Managed services
Continuous operation so your team focuses on what actually moves the business.
We take recurring operations off your hands — desk, monitoring, maintenance, asset management — keeping ITIL traceability and monthly executive reporting. We handle 60,000+ tickets per year under SLA.
Lines we operate
Service desk
Multi-channel ITIL desk (portal, email, phone). Per-client configured catalog, per-area KPIs.
Monitoring and NOC
24/7 NOC with on-site shifts. SNMP/syslog/synthetic monitoring, runbook-criterion alerts.
Operation and maintenance
Standard and major changes with agreed windows. Patch management, security patching and updates.
Asset management
CMDB with auto-discovery. Lifecycle from purchase to retirement and secure disposal.
Executive reporting
Monthly reports with operational metrics, financials and prioritized recommendations for leadership.
Operational compliance
Audit-ready evidence in change logs, change control and procedure sign-off.